Frequently asked questions


I'm bringing my laptop, can I get an internet connection?

The reception team at the Wellcome Trust Conference Centre will be able to provide you with a wireless token, free of charge for the duration of your stay.

I need a power adaptor, where can I get one from?

The reception team at the Wellcome Trust Conference Centre have international adaptors that can be purchased. They accept all credit cards, except American express and Switch. There is no bureau de change so if you prefer to pay by cash, please ensure that you have GB pound sterling.

I forgot my washbag, can you supply me with the essentials?

The reception team at the Wellcome Trust Conference Centre have a selection of personal items for sale. They accept all credit cards, except American express and Switch. There is no bureau de change so if you prefer to pay by cash, please ensure that you have GB pound sterling.

Can you recommend a good route for a run?

You are welcome to use the grounds of the campus; we have a splendid wetlands area and a beautiful wooded area. If you would prefer to explore the surrounding villages, the reception team at the Wellcome Trust Conference Centre will be able to provide you with a map, which will guide you through Hinxton and Ickleton.

It's 11:30 at night and I've just arrived. Can I get something to eat?

Upon arrival at the campus you will pass through the 24-hour security gate. The Security team will be happy to answer any questions that you may have upon arrival and will be available to guide you to the snack machines.

What if I want to register for a course that isn't advertised?

Please telephone the reception team at the Wellcome Trust Conference Centre and they will be able to direct you to the events organiser, who will then be able to advise you on registration. Tel: +44 (0)1223 495000

Can I request a course, scientific conference, workshop?

All suggestions are gratefully received. Please see our contact page for details.

How do I get from Cambridge to the Wellcome Trust Genome Campus using public transport?

Please take a look here for directions.

How do I get from the airport to the Wellcome Trust Genome Campus?

Please take a look here for directions.

Does Hinxton hall offer preferential accommodation rates if I am attending a course on site?

Your course organiser will have negotiated your bedroom rate, and this will be advertised with the course details. If you wish to make a direct booking at Hinxton Hall, then the standard charge will apply.

What happens if I want to attend only part of a course?

We recommend that to gain the most from a course, delegates should attend for the full duration. We understand that there may be personal circumstances that prevent this, so please talk to your course organiser so that they can accommodate your requirements.

Are the courses free?

There will be a registration charge per course. All courses are run 'not for profit' so the registration fee is to cover the cost of accommodation, catering, conference facilities etc.

Does the course fee include accommodation on site?

Please see the individual course price list, as each meeting is arranged differently, depending on accommodation availability, duration of the course etc. We hope to be able to offer including and excluding accommodation registration fees.

Is there someone I can contact about the course if I have further questions?

Please see our contacts page.

How do I register for a course?

Each course, conference, workshop will have its own registration pages. Please click the link in the events section. If you have any questions, please use the following contact details:

What happens if I do not attend a course at the last minute?

Each course, conference, workshop will have its own cancellation procedure. If a refund is not possible, then we encourage you to send a substitute.

If I have registered on a course but cannot attend can I give my place to someone else?

Each course, conference, workshop will have its own cancellation procedure. If a refund is not possible, then we encourage you to send a substitute.

Are there catering facilities available outside of the course programme?

If you are accommodated on campus, you will be provided with breakfast. If you wish to have lunch, the Dina (08:30 - 17:00, Monday to Friday only) in the Wellcome Trust Sanger Institute serves sandwiches, jacket potatoes and selection of freshly made cakes. If you wish to have dinner, the Red Lion Public House is located approximately 5 minutes walk from the campus. If you need any directions, the reception team at the Wellcome Trust Conference Centre will be able to assist you.